Return Policy

Purchases are returnable with the original receipt and in the original packaging. We reserve the right to refuse a refund or exchange for any reason. This policy and pricing is subject to change without prior notice.

The following items are non-returnable:

  • All costumes and wearables
    • Wearables (this includes costumes, tutus, gloves, stocking/tights/socks, hair pieces, wigs/hair extensions, bikini tops, shoe covers, shirts, pants, etc)
  • Cosmetics (prosthetics, facial hair, hairspray, teeth, makeup, etc)
  • Helium Tanks and Fuel Burners
  • Unpackaged Inflatables (balloons, beach balls, etc; anything orally inflatable)
  • Cardboard Standups
  • Anything Edible (candy, chocolate, etc)
  • Balloon Weights
  • Silly String
  • Props
  • Special Effects Machinery (fog machines, disco balls, strobe lights, etc)
  • UV and Glow Paint
  • Flags
  • Oversized Candy Bowls and Glasses
  • Sky Lanterns
  • Any Discounted or Discontinued Item
  • Any items purchased for the party room rental

 

The following items are returnable if still in their unopened, original packaging (i.e. with white tab still inserted in light-up products):

  • LED Products

All seasonal items can be returned no later than seven days before the holiday or special occasion.

All sales are final on dated items.