Purchases are returnable with the original receipt and in the original packaging. We reserve the right to refuse a refund or exchange for any reason. This policy and pricing is subject to change without prior notice.
The following items are non-returnable:
- All costumes and wearables
- Wearables (this includes costumes, tutus, gloves, stocking/tights/socks, hair pieces, wigs/hair extensions, bikini tops, shoe covers, shirts, pants, etc)
- Cosmetics (prosthetics, facial hair, hairspray, teeth, makeup, etc)
- Helium Tanks and Fuel Burners
- Unpackaged Inflatables (balloons, beach balls, etc; anything orally inflatable)
- Cardboard Standups
- Anything Edible (candy, chocolate, etc)
- Balloon Weights
- Silly String
- Special Effects Machinery (fog machines, disco balls, strobe lights, etc)
- UV and Glow Paint
- Oversized Candy Bowls and Glasses
- Sky Lanterns
- Any Discounted or Discontinued Item
- Any items purchased for the party room rental
The following items are returnable if still in their unopened, original packaging (i.e. with white tab still inserted in light-up products):
- LED Products
All seasonal items can be returned no later than seven days before the holiday or special occasion.
All sales are final on dated items.