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Frequently Asked Questions

Location

Where is Party Paradise located?

Party Paradise is located in Louisville, KY. Our large retail location address is 1850 S. Hurstbourne Pkwy Louisville, KY 40220.

What are your hours?

Our standard business hours are:
Mon-Thur - 10am-9pm
Fri-Sat - 9am - 7pm
Sun - 12pm - 5:30pm

What is the Party Paradise Phone number?

We can be reached for general questions and phone orders at (502)-491-FUNN(3866)

SHIPPING

What Shipping Methods Are Available?

We ship all of our products using the most of our products using USPS with the specific options available during your checkout process.

Do You Ship Internationally?

Typically we do not ship internationally, but if you'd like to contact us we can check pricing and see if we can make an exception.

How Long Will It Take To Get My Package?

Shipping times vary based on several factors, but we do keep you updated via email on where your package is and when it is expected to be delivered. This information can also be found in your Party Paradise website account.

PAYMENT

What Payment Methods Are Accepted?

We accept all major credit/debit cards as well as PayPal during your checkout process. You also have the option to pay via credit/debit card over the phone.

Is Buying On-Line Safe?

Party Paradise uses a secure payment processing system as indicated by the lock icon to the left of the web address as well as captcha security to make sure your payment information is secure when you shop with Party Paradise.

Order & Retunrs

How do I place an Order?

Orders can be placed on our website, over the phone, or in store. If you need any assistance placing an order, please call us at (502)-491-FUNN(3866)

How Can I Cancel Or Change My Order?

This can be done by clicking on the account icon on the top right of the screen or contacting us via phone as well.

Do I need an account to place an order?

You don't need an account to place an order, but it is recommended that you allow us to automatically create you an account so you can see order updates and other important information in your account section as well as in your email inbox.

How Do I Track My Order?

We'll email you all updates dealing with tracking or you can click the account icon in the top right corner of the website to view all tracking updates.

How Can I Return a Product?

We do accept returns, but not on any wearable products. Do determine if your item is eligible for return and get detailed instructions, please just call us and we'll do our best to help.
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