Purchases are returnable with the original receipt and in the original packaging. We reserve the right to refuse a refund or exchange for any reason. This policy and pricing is subject to change without prior notice.
The following items are non-returnable:
- Wearables (this includes costumes, tutus, gloves, stocking/tights/socks, hair pieces, wigs/hair extensions, bikini tops, shoe covers, shirts, pants, etc)
- Cosmetics (prosthetics, facial hair, hairspray)
- Helium Tanks
- Unpackaged Inflatables (balloons, beach balls, etc; anything orally inflatable)
- Cardboard Standups
- Anything Edible (candy, chocolate, etc)
- Balloon Weights
- Silly String
- Large Decoration Props
- Special Effects Machinery (fog machines, disco balls, strobe lights, etc)
- UV and Glow Paint
- Any Discounted or Discontinued Item
- Any items purchased for the party room rental
The following items are returnable if still in their unopened, original packaging (i.e. with white tab still inserted in light-up products):
- Fake Teeth
Accessories, and Props are returnable if within seven days of the original purchase.
All seasonal items can be returned no later than seven days before the holiday or special occasion.