Return Policy

DUE TO THE COVID-19 VIRUS, WE ARE NOT ACCEPTING ANY RETURNS AT THIS TIME!

Purchases are returnable with the original receipt and in the original packaging. We reserve the right to refuse a refund or exchange for any reason. This policy and pricing is subject to change without prior notice.

The following items are non-returnable:

  • Wearables (this includes costumes, tutus, gloves, stocking/tights/socks, hair pieces, wigs/hair extensions, bikini tops, shoe covers, shirts, pants, etc)
  • Props and accessories
  • Cosmetics (prosthetics, facial hair, hairspray, teeth, makeup)
  • Helium Tanks
  • Unpackaged Inflatables (balloons, beach balls, etc; anything orally inflatable)
  • Cardboard Standups
  • Anything Edible (candy, chocolate, etc)
  • Balloons
  • Balloon Weights
  • Silly String
  • Large Decoration Props
  • Special Effects Machinery (fog machines, disco balls, strobe lights, LED products, etc)
  • UV and Glow Paint
  • Flags
  • Any Discounted or Discontinued Item
  • Any items purchased for the party room rental

Other merchandise may be returned, if unopened and in original package with receipt.

All seasonal items can be returned no later than seven days before the holiday or special occasion.